In a modern world defined by seamless user experiences curated by brands such as Amazon, Starbucks, and Netflix, consumer expectations for health care are higher than ever. Patients want care to be convenient, accessible, and human-centered. However, most primary care practices weren’t designed for optimal patient experience. They evolved around billing practices and throughput demands, creating a user experience that is often arduous, slow, and confusing.
 

In a world defined by seamless, personalized experiences curated for nearly every aspect of life, why does health care feel so far behind?

That question was at the heart of MHVC's June 24th Community Connections event, where clinicians, purchasers, health systems, benefit consultants, and other community leaders came together to reimagine what a more human primary care experience could look like. Titled Built for Billing, Ready for Redesign: Reimagining Primary Care Around User Experience, MHVC’s latest event featured a national healthcare experience design firm alongside local clinical leadership, engaging group activities, and valuable discourse around how patient experience is shaping primary care delivery.