Missouri Health Value Collaborative's
COMMUNITY CONNECTIONS
Built for Billing, Ready for Redesign:
Re-imagining Primary Care Around User Experience
June 24, 2026 | 7:15 - 11:00 AM | St. Louis, MO
What if primary care were designed to create a memorable positive experience for people?
Most primary care practices weren't designed around the human experience. They evolved around billing rules and throughput demands. As consumer expectations rise and patients want care to be convenient, accessible, and human-centered, experience is no longer optional.
Great experience for clinicians is the antidote to burnout, and great experience for patients could be the difference between seeking treatment early or avoiding care until it's too late.
MHVC is excited to bring Sonia Rhodes and The Experience Lab to St. Louis for a one-of-a-kind Experience Salon to help us reimagine the primary care journey as a welcoming front door to health care, designed for humans.
This is a can't-miss event for clinicians, health care executives, and anyone who uses health care!
One-of-a Kind Experience Salon Hosted by The Experience Lab
Salon: an intimate, thoughtfully curated gathering of diverse perspectives, designed to spark meaningful conversation, challenge thinking, and explore ideas in a collaborative setting.
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The Salon will be an exploration of new Experience Design themes, concepts and principles and is designed to spark and guide new possibilities for transforming culture and Experience for team members, providers, patients, and guests. This engaging session is immersive - guiding leaders through a personal and collective culture and Experience discovery process using The Experience Lab's unique and engaging approach:
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Defining what it means to lead for the culture and Experience you desire
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Engaging in conversations to spark ideas for activating and enlivening a more human health care Experience from the inside out
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Showcasing Experience exemplars and brands to spotlight what is possible when designing for a new kind of Experience
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Using the "lens of humanity" as an organizational design tool and decision filter
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Join us on June 24th for an immersive exploration of the frameworks, principles, and methods at the heart of creating a more human health care experience!
About Community Connections
How Can We Make St. Louis a Leader in Primary Care?
Community Connections is designed for the region’s health care stakeholders to build relationships and exchange perspectives, while amplifying the voice of primary care clinicians to community leaders. Each event focuses on a timely topic related to primary care where attendees learn from an expert in the field and hear perspectives from community members.
Unite
all types of health care stakeholders to learn together and exchange perspectives
Amplify
the voice of primary care clinicians to health care purchasers and community leaders
Foster
relationships between like-minded individuals dedicated to better primary care in the St. Louis region
Objectives
