Wed, Jun 24
|Il Monastero at Saint Louis University
Built for Billing, Ready for Redesign: Reimagining Primary Care Around User Experience
Join us June 24th for an immersive exploration of the frameworks, principles, and methods at the heart of creating a more human health care experience.
Time & Location
Jun 24, 2026, 7:15 AM – 11:00 AM
Il Monastero at Saint Louis University, 3050 Olive Street, St. Louis, MO 63103
One-of-a-Kind Experience Salon
Hosted by The Experience Lab
Salon: an intimate, thoughtfully curated gathering of diverse perspectives, designed to spark meaningful conversation, challenge thinking, and explore ideas in a collaborative setting.
The Salon will be an exploration of new Experience Design themes, concepts and principles and is designed to spark and guide new possibilities for transforming culture and Experience for team members, providers, patients, and guests. This engaging session is immersive - guiding leaders through a personal and collective culture and Experience discovery process using The Experience Lab's unique and engaging approach:
Defining what it means to lead for the culture and Experience you desire
Engaging in conversations to spark ideas for activating and enlivening a more human health care Experience from the inside out
Showcasing Experience exemplars and brands to spotlight what is possible when designing for a new kind of Experience
Using the "lens of humanity" as an organizational design tool and decision filter
Join us on June 24th for an immersive exploration of the frameworks, principles, and methods at the heart of creating a more human health care experience!
Space is limited - reserve your spot today!
Primary care is the front door to health care. But is it designed to engage patients or process them?
Most primary care practices weren’t designed around patient experience. They evolved around billing rules and throughput demands. As consumer expectations rise and patients want care to be convenient, accessible, and human-centered, experience is no longer optional. What would primary care feel like if it were designed with a focus on creating a memorable positive experience for people, rather than throughput and billing efficiency? Great experience for clinicians is the antidote to burnout, and great experience for patients could be the difference between seeking treatment early or avoiding care until it's too late.
MHVC is excited to bring Sonia Rhodes and The Experience Lab to St. Louis for a one-of-a-kind Experience Salon to help us reimagine the primary care journey as a welcoming front door to health care, designed for humans. The Experience Lab is an experience design firm dedicated to transforming every aspect of the health care experience from the inside out: starting with clinicians and staff, and extending to every patient interaction.
About Community Connections
Community Connections is an event series designed for the region’s health care stakeholders to build relationships and exchange perspectives, while amplifying the voice of primary care clinicians to community leaders. Each event focuses on a timely topic related to primary care where attendees learn from experts and trade ideas with community members.
